Refer to Business Process Map Guide for more details.

The map should include each of the following:

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Flow objects: events (circles), activities (rectangles with rounded corners), and decisions (diamonds)

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Connecting objects: mainly comprising arrows indicating sequence flow (filled arrows) and message flow (dashed arrows)

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Swimlanes Artifacts: data objects, groups, and annotations 

3. Provide Major Functions – Minimum of 4 Major Functions of the application you are going to create (CRM). “What” are these functions and “what” will it do for the user/customer (one paragraph for each).

4. Provide Requirements – Minimum of 3 Business and / or Technical Requirements for each of the major functions. Written in accordance with the Do/Don’t provided. 

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You can write in the user story format. 

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Agile/Scrum methodology may not suit all projects as we know so you may want to use something like UX design which allows you gather requirements via interviews or surveys

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Please use bullet/number list for the requirements.  

Business requirements describe in business terms WHAT must be delivered or accomplished to provide value to the customer/user.

Product requirements describe properties of a system or product (which could be one of several ways to accomplish a set business requirement.)

Process requirements describe activities performed by the developing organization. For instance, processes requirements could specify specific methodologies to be followed, and constraints that the organization must obey.

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