This assignment will allow the student an opportunity to demonstrate their knowledge of the quality healthcare terminology.
Quality improvement is defined as “ongoing improvement of products, services or processes through incremental and breakthrough improvements” (ASQ 2016). Yet the field of quality improvement (QI) in organizations is filled with terms that are often used interchangeably. It is important to understand the differences in quality terminology. Compare and contrast the following definitions:
Students should use the following format for their written assignment.
Textbook Title: Applying Quality Management in Healthcare: A Systems Approach
Edition: 4thAuthor: Patrice L. Spath and Diane L. Kelly
Publisher (Year): 2017Textbook ISBN: 978-1-56793-881-4
Introduction: Quality improvement is an important aspect of healthcare systems that leads to better patient outcomes and satisfaction. In this assignment, we will compare and contrast various quality terms related to quality control, total quality, stakeholders, accreditation, and systems.
1. Quality Control and Quality Assurance:
Quality control refers to the set of processes and procedures used to ensure that a product or service meets specified requirements and standards. In contrast, quality assurance is a broader concept that encompasses all activities undertaken to ensure that the quality of a product or service is maintained or improved. Quality assurance includes not only quality control but also activities such as quality planning, quality improvement, and quality management.
2. Total Quality (TQ) and Continuous Quality Improvement (CQI):
Total Quality (TQ) is a comprehensive approach to quality that involves all aspects of an organization, including employees, suppliers, and customers. TQ includes not only quality control but also customer focus, continuous improvement, and employee involvement. Continuous Quality Improvement (CQI) is a process of continuous improvement that involves the identification and elimination of defects, waste, and inefficiencies in a system. CQI is a key element of TQ and involves the use of data, feedback, and continuous measurement to drive improvement.
3. Internal Stakeholders and External Stakeholders:
Internal stakeholders refer to individuals or groups within an organization who have an interest in its activities or outcomes. Examples of internal stakeholders include employees, managers, and shareholders. External stakeholders, on the other hand, are individuals or groups outside an organization who are impacted by its activities or outcomes. Examples of external stakeholders include customers, suppliers, government agencies, and regulatory bodies.
4. Accreditation of an Organization and Certification of an Organization:
Accreditation is a process by which an organization is evaluated against established standards to determine whether it meets certain criteria for quality and safety. Accreditation is typically voluntary and involves an independent review by an external organization. Certification, on the other hand, is a process by which an organization is certified to meet a specific standard, such as ISO 9001. Certification is typically based on meeting specified criteria and may be required by law or regulation.
5. Megasystems and Macrosystems:
Megasystems refer to systems within an organization that involve multiple departments or units, such as a hospital or healthcare network. Macrosystems refer to the larger context in which these systems operate, such as the healthcare industry or the broader economy. Properly understanding and managing both megasystems and macrosystems is critical to achieving effective quality improvement in healthcare.
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