Our Services

Get 15% Discount on your First Order

HSC 3485 RU Active Listening Skills Questions Nursing Assignment Help

Module 01 Assignment – Listening Skills

Module 01 Content

Watch the video below to observe a medical conversation between a nurse and patient. For this assignment, you will assess both the nurse’s communication skills- specifically the nurse’s active listening skills.  
(2020). Admission of patient with depression: crying [Streaming video]. Retrieved from SAGE Video.  Instructions
In a Microsoft Word document, include the following:  

Identify at least two (2) active listening skills that were properly used. Be sure to describe each active listening skill that you identify and explain why it is importance in communication.  

Identify at least one (1) active listening skill that was not applied in this scenario. Discuss how the lack of this skill affected communication and what techniques can be used to implement the skill into future conversations.  

Lastly, imagine that you are a patient advocate and were present during this conversation. Identify your role as an advocate working on the patient’s behalf. How could you assist with this conversation? Discuss what you may have done differently in this scenario. Discuss patient advocacy skills that could be applied in this situation to best support the patient.  

Expert Solution Preview


In this assignment, we will analyze a medical conversation between a nurse and a patient to assess the nurse’s active listening skills. We will identify active listening skills that were properly used, discuss the importance of each skill in communication. Additionally, we will identify a skill that was not applied and explore how its absence affected communication. Finally, we will examine the role of a patient advocate and discuss how they could assist in this conversation, including suggestions for improvements and patient advocacy skills that could be employed.


Active listening is a crucial skill for healthcare professionals as it allows them to effectively engage with patients, understand their concerns, and provide appropriate care. In the observed video, two active listening skills were properly used by the nurse.

The first active listening skill that was properly used is reflecting or paraphrasing. The nurse consistently repeats or rephrases the patient’s statements to ensure understanding and validate the patient’s emotions. For example, when the patient expresses feelings of sadness, the nurse responds by saying, “You’re feeling really down right now.” This technique helps the patient feel heard and acknowledged, creating a supportive environment.

The second active listening skill that was properly used is nonverbal communication. Throughout the conversation, the nurse maintains open body language, maintains eye contact, and nods in agreement, indicating active engagement. These nonverbal cues demonstrate empathy, encouragement, and support, making the patient feel valued and understood.

However, one active listening skill that was not applied in this scenario is summarizing. Summarizing involves condensing and restating the main points of the conversation. By summarizing, the nurse could have ensured that both parties were on the same page and clarified any potential misunderstandings. The absence of this skill affected communication as certain details may have been overlooked or lost. To implement this skill into future conversations, the nurse could benefit from periodically summarizing the key points and asking the patient for confirmation or additional information.

As a patient advocate, my role in this conversation would involve advocating for the patient’s best interests, ensuring their needs are met, and promoting effective communication. To assist in this conversation, I would have actively intervened to ensure the patient’s concerns were properly addressed. For instance, by politely interrupting the conversation, I could have asked the nurse to summarize the main points to ensure everyone is clear on the next steps. This would have provided an opportunity for the patient to express any additional concerns or questions. Furthermore, I would have facilitated communication by encouraging the nurse to use open-ended questions to gather more information from the patient. By implementing these suggestions, the conversation could have been more productive and patient-centered.

In this scenario, patient advocacy skills that could be applied to best support the patient include active listening, empathy, and effective communication. Active listening would involve fully engaging with the patient, acknowledging their emotions, and responding appropriately. Empathy would allow the healthcare professional to understand the patient’s perspective and provide compassionate care. Effective communication skills, such as using clear language and avoiding medical jargon, would help ensure accurate information exchange.

Overall, by utilizing active listening skills, addressing the lack of one skill, and implementing patient advocacy techniques, healthcare professionals can enhance communication, build trust, and provide patient-centered care.

Share This Post


Order a Similar Paper and get 15% Discount on your First Order

Related Questions

Technology for Patient Safety in Saudi Arabia Paper Nursing Assignment Help

You are the manager of a busy hospital unit.  Your unit has been tasked with selecting and implementing upgraded technology on your hospital unit.  As the unit manger, address the following in your selection of technology and implementation plan: Examine the features of the new technology that are important in

WU Detail and Dynamic Complexity Discussion

Are you overwhelmed by complexity? If so, you are not alone. Peter Senge notes that people are now able to “create far more information that anyone can absorb,” and he continues to say that the “scale of complexity is without precedent” (2006, p. 69). This “detail” complexity can make managing

Pediatric Health & Medical Worksheet Nursing Assignment Help

Provider: i. Questions for HPI When did these symptoms begin? Is the child experience exercise intolerance? Any shortness of breath/signs of respiratory distress? History of genetic conditions? ii. Questions for ROS Poor feeding? Any newborn cardiac concerns? Previous cardiac history? Any pain, weakness, coldness to the extremities? Fluid retention? Cough

Health & Medical Capital Budgeting at Cleveland Clinic Nursing Assignment Help

Respond to each of the following prompts or questions: Using the information provided in the Los Reyes Hospital case study from Module Three, what capital expenditures may the selected departments need to budget? Considering the organization you selected, what is a capital expenditure that may be needed that would result

NVCC Service Implementation and Elements of Financial

Instructions: Part 1 1.Read Chapter 10, Capko. -Critique either Dr. Grainger’s or Mid-South Pulmomary Specialists efforts in developing  new services. -What lessons did you learn as related to new service development?   -List three main items which you must address before implementing a new service.  Instructions: Part 2 -The physicians

Healthcare is reimbursed in a variety of ways. The Nursing Assignment Help

Healthcare is reimbursed in a variety of ways. The prospective payment method is one of those ways. This paper will be about the prospective payment method where diagnosis-related groupings (DRGs) forms the basis for payment. Research and explain the origin, purpose, and description of DRGs. Include what payment is based on.

TOPIC: Maternal mental health in pregnancy and child

                                                                TOPIC: Maternal mental health in pregnancy and child behavior.   Find 3 professional journal articles on your topic of

In this Discussion Board, choose one of the topics below for

In this Discussion Board, choose one of the topics below for your original post. Be certain to address each of the questions for that topic. In responses to your peers make certain you participate in both discussions. Topic 1: The Nursing Shortage How would you define the Nursing Shortage? What

HU Health & Medical Clients Discovery of Negative Impacts

A discussion about one of the videos you watched, either for client Eddie, Ms. Clark, or Leann.  You will find a link for the videos within this week’s folder.  After viewing the video, answer the following questions on a new thread: Name the Stage of Change for this client and

NUR 630 FIU Impact on Healthcare Systems and Public Health

Autism Spectrum Disorder, Intellectual Disabilities, or Childhood-Onset Schizophrenia In recent years, there have been reports linking autism to vaccinations. After studying Module 5: Lecture Materials & Resources, address the following in a well-written discussion post: Explain the controversy regarding vaccines as a possible cause of autism spectrum disorder. Does the