In this discussion we will prepare by reviewing the “Exception or no Exception” Case. This case involves the cultural dimension of rules (universalism) versus relationships (particularism). Once you have reviewed this case, post discussions with others in the class. You should include postings related to the following questions:
- If you were the general manager of the insurance company, would you give the customer a loan exception to his policy? Or not give the exception? Why or why not?
- How does this case illustrate that functional departments such as accounting and sales hold different cultural values?
- How does this case illustrate that the vision and mission of a company may have cultural dilemmas in the day-to-day provision of customer service? (A cultural dilemma involves stakeholders who hold different cultural values in issues such as the customer requesting a loan exception to his policy?)
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